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Welcome ELC Family to the new company website. We are still working to push updates so please bear with us as we continue to refine the website.
As most of you already know, we have been struggling with our Client Relations Management (CRM) Software for some time. The last couple months have been exceptionally difficult as that company has been acquired and is rapidly making changes to the program, many of which are causing new and unexpected problems. On November 1st, most of our crews went live on a new CRM platform, and we hope to have all field crews moved over by the middle of the month. We would like to apologize in advance for any additional confusions this may cause.
A new web page of www.SE-Services.com has been launched. This early launch is not complete, and updates are being published frequently. The old Customer Portal has been shut down and any outstanding balances have been transferred to the new Client Hub. A Client Hub for our new CRM software has been set up and can be accessed via a link at the top and bottom of the new website.
ACTION ITEMS FOR OUR CUSTOMERS:
Please log into the New Client Hub to make sure all your information has transferred to the new CRM correctly. All outstanding balances are being transferred to the new CRM. Please log in and take care of any outstanding balances or call our office and we can assist in taking payment over the phone. Due to privacy settings we are unable to transfer your existing credit card to the new system so please login and update your credit card(s) on file for automatic payments to continue in the new Client Hub.
We will continue to operate as ELC for some time; however Invoices, Statements, Quotes and other printed materials will immediately begin going out as SE Services.
We will always have our current phone number, but our official SE Services phone number is (281) 394-2447.
As we have been using for sometime, our general email address is: email@example.com.
Due to the storm damage, our administrative staff has been temporarily relocated to other offices. Please use the central mailing address of 20920 Highland Knolls Drive #A, Katy, Texas 77450.
Contract and Routine Services (Mow, Edge & Blow; Prune, Weed & Clean every 30 days; Pool Maintenance) will be billed on a single invoice at the end of the month, and due by the 15th to avoid late fees. Customers who have requested per visit invoicing will continue to receive per visit invoicing on Net 15 terms.
Other Services such as Irrigation repairs; Prune, Weed & Clean on demand, 60 or 90 days; lighting work, Turf Management visits; small projects and minor pool repairs are due at the time of completion. We may be called out within 72 hours for touch-ups and modifications, then all work is final.
Large Projects and major pool repairs (over $500) require 50% deposit before work is scheduled & materials purchased, and the remainder at time of completion. We may be called out within 72 hours for touch-ups and modifications, then all work is final.
We accept all major credit cards and checks, made payable to SE Services. You can log in and store your card information within the new Client Hub or call our offices and they can add a card to your account for you. There is a $35 fee for all returned checks. Please contact our offices if you need an updated form W-9.
Many of our customers already take advantage of our automatic payments on either the 1st or 10th of the month. If you are not signed up for one of these and would like to be, please email our office at firstname.lastname@example.org.
Beginning January 1, 2020, there will be a $2.50 convenience fee for each invoice or statement sent by U.S. mail. Please make sure that we have your email address on file.
We are developing full service packages for Mow, Edge & Blow with Prune, Weed & Clean. Add-ons such as Irrigation Maintenance and Turf Management will also be available. These packages will be contract based with flat monthly billing and referral incentives. Look for more information in the weeks to come!